Cancellation Policy

We believe that you should only pay for a service if it is actively saving you time and booking you jobs. That's why we have a completely transparent, hassle-free policy: Cancel anytime. No contracts. No hidden fees.

1. Self-Service Cancellation

You can cancel your subscription at any time directly through your account dashboard:

• Log in to the 24/7 WhatsApp Manager dashboard.
• Navigate to the Billing or Subscription section in your Settings.
• Click Cancel Subscription and confirm.

Alternatively, you can email support@247wamanager.co.za with your registered WhatsApp business number and account details, and our team will cancel it for you.

2. Graceful Off-Boarding

When you cancel your subscription before your current billing period ends:

• Your WhatsApp digital assistant will remain active and continue answering customer enquiries in your calendar until the end of the paid billing cycle.
• At the end of the billing cycle, your service will automatically pause. You will not be charged again.
• We do not prorate cancellations or refund partial unused periods unless the cancellation request is made within the 14-day Money-Back Guarantee window.

3. Re-activation

If your service has been canceled or paused, your training data, business rules, and message settings are saved for 180 days. You can log back into your dashboard at any time during this period to upgrade and re-link your WhatsApp line instantly with all your settings preserved.