Refund Policy

At 24/7 WhatsApp Manager, we stand behind our software and want you to be completely satisfied with your automatic digital assistant setup. That is why we offer a clear, customer-friendly refund policy.

1. Free 7-Day Trial

Every new user is entitled to a 7-day completely free trial. No credit card is required to begin. This trial is designed to let you completely test-run your WhatsApp digital assistant, check out the reply flows, and see if it fits your business workflow before making any financial commitment.

2. 14-Day Money-Back Guarantee

If you decide to continue with a paid subscription after your trial, and find that the Service does not meet your operational business needs, we offer a 14-Day Money-Back Guarantee from the date of your initial payment.

If you request a refund within this 14-day window, we will issue a 100% refund of your initial subscription fee—no questions asked.

3. Non-Refundable Transactions

Please note that certain transactions are not eligible for a refund:

• Requests made after the 14-day money-back guarantee window has closed.
• Subsequent monthly subscription renewals (you are free to cancel before the auto-renewal date to avoid billing).
• Custom setup fees (if you paid a one-off fee to have our technicians build a custom prompt or flows for your company).

4. Processing Refunds

To request a refund, please send an email to billing@247wamanager.co.za with your account email address and registered WhatsApp business number. Refunds are processed within 5-7 business days of approval and are credited back to the original payment method.