At 24/7 WhatsApp Manager, we are committed to protecting your privacy and ensuring the security of your business and customer data. This Privacy Policy describes how we collect, use, store, and share information when you use our website, services, and software applications built for WhatsApp.

1. Information We Collect

When you integrate our system into your business WhatsApp number, we collect and process several categories of data to provide the digital assistant replies, booking logs, and quoting services:

Account Information: Your name, business name, phone number, physical address, and billing details.
Chat and Communication Logs: Incoming and outgoing chat messages on your integrated work number. This is processed solely to trigger the AI-automated replies, confirm call-out fees, and extract booking information.
Media Files: Photos or videos sent by your customers (such as a photo of a burst pipe or broken appliance) to help you qualify jobs.
Technical Metadata: IP addresses, browser types, device information, and usage stats when visiting our dashboard or landing pages.

2. How We Use Your Information

We use the gathered information to operate and improve our automated assistant platform:

To reply instantly to your incoming customer queries on WhatsApp based on your defined business rules.
To send you high-priority alerts when a customer requires human intervention or books a slot.
To compile and display your lead reports and message traffic analytics in your dashboard.
To process your monthly SaaS subscription securely and prevent fraud.

3. Data Retention and Storage

We retain message and customer data only as long as necessary to provide the service or as required by South African POPIA (Protection of Personal Information Act) guidelines and global data retention standards. Your database store is hosted securely with encryption at rest. Chat histories older than 90 days are automatically archived or deleted unless a longer retention period is selected in your subscription dashboard.

4. Sharing Your Data

We do not sell, rent, or trade your business data or your customers' contact information to third parties. We only share information with validated subprocessors (like secure payment gateways, SMS gateways, and server hosting providers) to execute the core service.

5. Your POPIA & GDPR Rights

Depending on your location, you have rights regarding your personal information, including:

The right to request access to the data we store about your business.
The right to request immediate correction or deletion of your records.
The right to object to processing and withdraw your consent at any time.

To exercise these rights, please contact our support team at privacy@247wamanager.co.za.